Legal · Billing
Refund & Cancellation Policy
Our 30-day money-back guarantee for first-time Clientlly subscriptions. Last updated July 23, 2026.
1. 30-day guarantee
A first-time customer may request a full refund within 30 days of the first paid monthly or annual subscription transaction. Access ends when the refund is approved.
2. Renewals
Renewals and later payments are normally non-refundable. Cancel before renewal to prevent future charges; access continues to the end of the paid period.
3. Exceptions
We review duplicate charges, billing errors, unresolved material technical issues and refunds required by law or our Merchant of Record.
4. How to request
Cancel in subscription settings. For a refund, email billing@clientlly.com from the account email and include the organisation and transaction reference.
5. Timing
We aim to acknowledge requests within two business days. Approved refunds return to the original payment method where possible.
6. Abuse prevention
Discretionary refunds may be declined where there is fraud, chargeback abuse or manipulation, without limiting non-waivable legal rights.
7. Contact
Questions about cancellation or refunds can be sent to billing@clientlly.com.